This policy explains the categories of information gathered by NEXUS ACTIVE SDN. BHD 202601017835 (1679932-W), the purposes to which that information is put, and the safeguards applied to it while it is held.
1. What information is gathered
Personal information covers your name, email address, phone number, shipping address and billing address.
Payment information covers credit or debit card details and other payment method data, processed securely by third-party payment gateways.
Order information covers the products purchased, your order history and your recorded preferences.
Website usage data covers your IP address, browser type, device information, the pages you visit and cookies.
2. Why that information is used
To process and fulfil your orders effectively.
To communicate with you concerning a purchase, a support enquiry or a promotional update.
To optimise the website, the services offered and the overall customer experience.
To secure the site against fraud and to protect the users upon it.
To comply with every applicable legal or regulatory obligation.
3. With whom it is shared
Your personal information is never sold or rented. Disclosure is confined to the following:
Trusted third parties engaged in operating the website, among them hosting, payment processing and shipping partners.
Legal authorities, being law enforcement or regulatory bodies, where disclosure is required by law.
Each partner so engaged, every one of which is contractually obliged to protect your data to the standards imposed.
4. How it is protected
Industry-standard measures apply, including SSL encryption, secure servers and regular monitoring.
No method of transmission over the internet is 100% secure, notwithstanding every commercially acceptable means employed.
5. How cookies are used
Cookies and similar technologies enhance the user experience, track site performance and deliver personalised content.
Your browser settings may control or disable them, though site functionality may be impaired in consequence.
6. What rights you hold
Access & correction of the personal information held about you may be requested.
Deletion of that data may be requested, subject to legal or administrative requirements.
Opting out of marketing emails is open to you at any time.